GLOBALNET API SERVICES LTD · RC 9757658
Terms of Service
These Terms form a binding agreement between you and GLOBALNET API SERVICES LTD (RC 9757658), trading as GlobalNetApi ("we", "us" or "our"), governing the website, mobile application, wallet interface, virtual top-up and bill-payment services, vouchers, referrals, support tools and developer API. By registering, selecting "I agree", funding a wallet, using the API or making a purchase, you accept these Terms and our Privacy Policy.
Last updated: 4 October 2026
1. Eligibility and authority
You must be at least 18 years old, legally capable of entering a contract and permitted to use the service under Nigerian law. If you use the service for a business, you confirm that you have authority to bind that business. You must not open an account for another person or use false, misleading or stolen information.
2. Our role and service providers
GlobalNetApi provides technology for purchasing airtime, data, cable subscriptions, electricity tokens or payments, examination PINs, data and recharge-card vouchers, bulk SMS and other enabled services. We are not a telecommunications network, utility, cable operator, examination body or bank. Wallet funding and virtual accounts may be supplied through appropriately authorised payment partners, and digital fulfilment may depend on third-party providers. A product is available only when displayed as active.
3. Account registration and verification
You must provide accurate, current and complete information and keep it updated. We may verify email, phone, identity, source of funds or transaction information where reasonably required for security, provider rules, law or account limits. We may refuse, limit or delay a service until required verification is complete. One person or business must not operate deceptive duplicate accounts or evade account controls.
4. Credentials and device security
Keep your password, transaction PIN, OTP, API token and device confidential. We will not ask you to disclose a password, full API token or transaction PIN by phone or informal message. Activity authenticated with valid credentials may be treated as authorised unless you notify us promptly of compromise. Biometrics use your device security system and do not replace your duty to secure the device. You are responsible for maintaining accurate recovery details.
5. Wallet funding and balances
Use only the funding account displayed for your account and follow the stated bank-transfer instructions. A displayed wallet balance is an internal ledger representing funds available for permitted purchases; it is not interest-bearing and is not represented as a bank deposit. Funding may be delayed while a bank or payment provider confirms a transfer. We may place a temporary hold on disputed, reversed, erroneous, suspicious or provider-recalled funds. Do not fund an account with unlawful proceeds or a payment method you are not authorised to use.
6. Pricing, fees and confirmation
Prices, discounts, commissions, service charges and limits shown immediately before confirmation apply to that transaction, subject to an obvious-error correction permitted by law. Review the network, plan, recipient, meter, smart-card number, quantity and amount before entering your transaction PIN. We provide an electronic receipt or reference after submission. Prices and availability may change for future transactions, but we will not retroactively alter a completed transaction except to correct fraud, duplicate credit or a manifest system error in accordance with law.
7. Digital purchases, delivery and reversals
A purchase is pending until our system or provider confirms its final status. Do not repeat a pending purchase unless instructed, because a repeated order can deliver twice. Correctly delivered airtime, data, tokens, subscriptions, PINs and vouchers are generally irreversible because they are digital and may be consumed immediately. If a transaction definitively fails and funds were debited, we will initiate an appropriate wallet reversal or refund after confirmation and reconciliation. A delayed provider response is not automatically a failed transaction. Your statutory rights for services not supplied or supplied incorrectly remain unaffected.
8. Recipient and provider information
You are responsible for entering or selecting the correct phone number, network, meter number, meter type, smart-card or IUC number, package and other beneficiary information. Network detection and verification tools are assistance only; you must review the final selection. We are not responsible for delivery to a valid but incorrectly supplied recipient except where applicable law requires otherwise or the provider can reverse it.
9. Voucher and PIN products
Examination, data-card and recharge-card PINs are confidential digital goods. Secure them immediately after viewing. A PIN shown as delivered must not be shared except with its intended recipient. Claims that a PIN was invalid, previously used or not delivered must include the transaction reference and be reported promptly so provider and stock records can be investigated.
10. Airtime-to-cash, referrals and promotions
Airtime-to-cash conversions are subject to supported networks, minimum and maximum amounts, the displayed conversion rate, successful receipt of the airtime and fraud review. Referral or promotional rewards are governed by the rules displayed for that programme, may require a qualifying event and may be withheld or reversed for self-referral, duplicate accounts, refund abuse, manipulation or fraud. We may end a promotion prospectively while honouring earned rewards required under its published rules.
11. Developer API
API credentials are confidential and must be stored server-side. You must use documented endpoints, validate your own users, protect credentials, comply with rate limits and send a unique idempotency key for each intended purchase. Reuse an idempotency key only when retrying the same logical purchase. You must not expose credentials in client applications, probe infrastructure, scrape unrelated data, bypass pricing or access controls, overload the service, impersonate another user or resell services unlawfully. We may rotate or revoke credentials to protect users or infrastructure.
12. Acceptable use and prohibited conduct
You must not use the service for fraud, money laundering, unlawful communications, stolen payment instruments, unauthorised access, credential testing, malware, denial of service, manipulation of promotions or providers, infringement, harassment or any activity prohibited by the Cybercrimes (Prohibition, Prevention, etc.) Act 2015 as amended, the Federal Competition and Consumer Protection Act 2018 or other applicable law. You must not interfere with logs, reverse engineer security controls or assist another person to evade restrictions.
13. Availability and changes
We aim to provide reliable service but telecommunications, utilities, banks, payment systems and upstream vendors can experience interruption. We may perform maintenance, change providers, suspend an unsafe route, introduce limits or discontinue a feature. Where reasonably possible, we will give notice of a material change. Nothing in these Terms guarantees uninterrupted or error-free availability.
14. Suspension and closure
We may restrict or suspend an account or transaction where reasonably necessary to investigate suspected fraud, protect funds or systems, obey a lawful instruction, address a breach, complete verification or prevent harm. We will act fairly, communicate the reason where legally permitted and provide a route to support. You may request account deletion through the app or our account-deletion page. Submission does not itself erase the account; deletion is reviewed, unresolved obligations are addressed and information is deleted or retained as described in the Privacy Policy and applicable law.
15. Complaints, errors and chargebacks
Report an incorrect transaction, suspected compromise or service complaint promptly through in-app support or support@globalnetapi.com, quoting the transaction reference and relevant evidence but never your password or PIN. We will investigate against our records and provider evidence and provide redress where due. You should contact us before initiating a chargeback so we can resolve the underlying transaction, but this does not remove a right available under law or the rules of your financial institution. You may escalate an unresolved consumer matter to an appropriate regulator, including the Federal Competition and Consumer Protection Commission or, for a complaint within the jurisdiction of a regulated financial institution, the Central Bank of Nigeria after following the applicable complaint process.
16. Privacy
Our Privacy Policy forms part of these Terms and explains our processing of account, contact, transaction, device, support and verification information, including your rights under the Nigeria Data Protection Act 2023. Device permissions such as contacts and biometrics remain optional except where a feature cannot function without the requested permission.
17. Intellectual property
The software, design, trade names, logos, documentation and original content are owned by us or our licensors. We grant you a limited, revocable, non-exclusive and non-transferable right to use the service for its intended purpose. Network, provider and partner marks belong to their respective owners and their display does not transfer ownership or imply endorsement beyond the relevant service relationship.
18. Responsibility and liability
Each party remains responsible for loss directly caused by its breach, negligence, fraud or wilful misconduct. To the maximum extent permitted by law, we are not liable for indirect or consequential loss that was not reasonably foreseeable, or for a third-party outage or incorrect customer instruction outside our reasonable control. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, your rights under the Federal Competition and Consumer Protection Act, or responsibility for fraud, gross negligence or wilful misconduct. Any limitation will be applied fairly in light of the transaction and applicable law.
19. Governing law and disputes
These Terms are governed by the laws of the Federal Republic of Nigeria. The parties should first try to resolve a dispute through our support and complaint process. If it is not resolved, either party may use an applicable regulator, lawful alternative-dispute mechanism or a court of competent jurisdiction in Nigeria. Mandatory consumer rights and jurisdiction rules are not displaced by this clause.
20. Changes, notices and general terms
We may update these Terms for service, security, provider or legal changes. We will publish the effective date and give reasonable notice of a material change where required. Continued use after the effective date constitutes acceptance, but changes do not remove accrued statutory rights. If a provision is unenforceable, the remaining provisions continue. Failure to enforce a provision once is not a waiver. You may not transfer your account without written approval. Formal questions may be sent to support@globalnetapi.com.
21. Nigerian legal framework
These Terms are designed with reference to the Federal Competition and Consumer Protection Act 2018, Nigeria Data Protection Act 2023 and GAID 2025, Cybercrimes (Prohibition, Prevention, etc.) Act 2015 as amended, and applicable Central Bank of Nigeria payment and consumer-protection requirements where the service or a regulated partner falls within their scope.
Questions? Contact support@globalnetapi.com.